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smith and nephew

The CHALLENGE

Smith & Nephew is a global medical technology business dedicated to helping improve people´s lives. With more than 1,000 products and 11,000 employee in 90 countries, the company has annual revenue of more than US$ 4 billion.

Documentation is vital – especially in the medical sector. Different types of documents exist for doctors, hospitals, surgeons and patients. Some documents need to be distributed quickly when important updates are made. Other documents and assets need to be readily available for marketing and information purposes. Product specifications, technical manuals, and medical guidelines all require high standards.

Smith & Nephew needs to reliably, quickly and efficiently supply customers and partners with up to date documents electronically and as printed materials. With the same drive for innovation the company invents and improves their medical products, eyebase implemented a well thought through document workflow.

The Solution

eyebase is now used to not only manages all picture assets but also all the technical and marketing documents of the company. Specific documents can be downloaded by partners (doctors, hospitals, distributors) using the eyebase e.commerce module.

Besides their electronic versions the documents can also be purchased as printed material. Orders are being collected and processed by eyebase, automatically finalized with eyebase´s Web2Print module and forwarded as PDFs to a printer who acts as a fulfillment partner for the delivery process.

Once a month eyebase produces reports and collective invoices that are sent out to the customers.

Using eyebase, the Smith & Nephew marketing team can supply global distributors and customers with brand controlled, up to date documents in multiple languages, available as printed or downloadable digital files. 

Customer

Smith & Nephew

Sector

Medical Technology

Size of organization

11,000 employees in 90 countries

eyebase in use since

2010

Installation details

  • eyebase mediasuite
  • mySQL database with 80+ GB Data
  • Number of Users: 80
  • Number of Languages: 2

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